Jovia Network Privacy Policy

Depending on how you use Jovia Network, we may collect information such as:

Account Information

• Full name
• Email address
• Phone number
• Username or account details
• Password or authentication information
• Referral information, where applicable

Transaction and Payment Information

If you activate an account, purchase a service, receive rewards, or otherwise make a transaction through Jovia Network, we may collect information necessary to process and record the transaction.

Payment details may also be processed by third-party payment providers. We do not intend to store your complete payment-card information on our own servers unless specifically stated at the time of payment.

Usage Information

• Pages or features you access
• Activities performed within the platform
• Account activity
• Device and browser information
• IP address
• Technical information necessary to operate and secure the service

Communications

If you contact us for support or other inquiries, we may retain information contained in your communication so that we can respond and provide assistance.

We may use collected information to:

• Create and manage your Jovia Network account
• Provide and operate our services
• Process registrations and transactions
• Provide rewards or other services offered through Jovia Network
• Verify accounts and prevent fraudulent or unauthorized activity
• Communicate with users about their accounts and services
• Provide customer support
• Improve our website, application, and services
• Maintain platform security
• Detect, investigate, and prevent abuse or violations of our terms
• Comply with applicable legal and regulatory requirements

We do not sell your personal information simply for the purpose of selling it.

We may share information when necessary with:

• Payment processors and financial service providers involved in transactions
• Hosting, database, analytics, security, and technology service providers that help us operate Jovia Network
• Customer-support or communication providers
• Government authorities or law-enforcement agencies where legally required
• Professional advisers where reasonably necessary to provide legal, accounting, or compliance services

Payments made through Jovia Network may be processed by third-party payment providers.

When you make a payment, the relevant payment provider may collect and process payment information according to its own privacy policy and terms.

Jovia Network may receive information necessary to identify and confirm a transaction, such as transaction status, reference information, amount, or other transaction details.

Our website may use cookies, local storage, or similar technologies to:

• Keep users signed in
• Remember preferences
• Maintain website functionality
• Improve security
• Understand how users interact with our services
• Improve our website and application

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our services, maintain user accounts, complete transactions, prevent fraud and abuse, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer required for these purposes, we may delete or anonymize it in accordance with our applicable retention practices.

Users may request deletion of their Jovia Network account and associated personal information.

If you are signed in, open your Profile page and use the “Delete my account” option. You will be asked to confirm, because deletion is permanent.

If you cannot sign in, you can send us a deletion request from our account deletion page.

When an account is deleted, we remove your account and the personal data eligible for deletion, including your login details, profile information, photo, notification and device settings, support messages, listings and notification history.

We do not delete information that must legally be retained, such as information required for fraud prevention, security, legal compliance, dispute resolution, or financial recordkeeping. Retained transaction records are kept separately from your personal profile. Deleting your account does not affect any other user's account.

You are shown a clear confirmation once the deletion is completed.

Jovia Network is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information improperly, please contact us so that we can review and take appropriate action.

Jovia Network may use third-party services for functions such as hosting, authentication, payment processing, analytics, security, communications, or other technical services.

These third parties may process information as necessary to provide their services.

We may update this Privacy Policy from time to time.

When changes are made, we update the “Last Updated” date at the top of this Privacy Policy.